Call Center Patient Services Assistant, 2:30pm to 11pm
GBMC HealthCare
full-time
Posted on:
Location Type: Hybrid
Location: Maryland • United States
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Salary
💰 $17 - $25 per hour
Job Level
About the role
- Answers and screens high volume calls
- Registers patient’s demographics, telephone, and medication encounters
- Schedules patient appointments using a computerized medical system or handwritten schedule
- Performs (pre) registration duties by obtaining pertinent patient information
- Codes lab requisitions with necessary patient data for proper processing and charging of lab work
- Schedules diagnostic tests and therapeutic procedures according to HMO's, PPO's, etc.
- Notifies patients regarding scheduled tests and procedures
- Faxes patient progress notes to referring physicians
Requirements
- High School or GED equivalency
- 6 months of related experience
- Knowledge of medical terminology, CPT and ICD9 codes
- Strong skills in written communication
- Strong work ethic
- Excellent Customer Service and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records
- Ability to manage multiple tasks and deadlines
- Basic computer skills
- Bi-lingual in Spanish or Russian preferred
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyCPT codesICD9 codesnon-complex arithmetic calculations
Soft Skills
written communicationcustomer serviceoral communicationstrong work ethicorganizational skillsmultitaskingdeadline management
Certifications
High School diplomaGED