Call Center Patient Services Assistant
GBMC HealthCare
full-time
Posted on:
Location Type: Hybrid
Location: Towson • Maryland • United States
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Salary
💰 $17 - $24 per hour
Job Level
About the role
- Answers and screens high volume calls
- Registers patient’s demographics and schedules appointments
- Performs (pre) registration duties by obtaining pertinent patient information
- Codes lab requisitions with necessary patient data
- Schedules diagnostic tests and therapeutic procedures
- Notifies patients regarding scheduled tests and procedures
Requirements
- High School or GED equivalency
- 6 months of related experience
- Knowledge of medical terminology, CPT and ICD9 codes
- Strong work ethic
- Excellent Customer Service and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records
- Ability to manage multiple tasks and deadlines
- Basic computer skills
- Bi-lingual in Spanish or Russian preferred
Benefits
- Competitive salary and generous paid time off
- Free parking
- Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
- Company subsidized onsite fitness and wellness center "if applicable"
- Pre-paid tuition to pursue professional development, additional certifications, and degree programs
- Comprehensive health, dental, and vision coverage
- 401 (a) and 403 (b) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologyCPT codesICD9 codesnon-complex arithmetic calculations
Soft skills
strong work ethiccustomer serviceoral communicationorganizational skillsability to manage multiple tasksability to meet deadlines
Certifications
High School diplomaGED