QA Engineer

• Lead the customer onboarding process to ensure a seamless and successful implementation experience
• Identify and track customer KPIs, partnering with clients to help them achieve their business goals
• Build and maintain trusted advisor relationships with customers and key stakeholders across all segments
• Conduct regular account reviews to assess performance, identify opportunities, and reinforce value
• Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk
• Manage annual account renewals, focusing on revenue retention and identifying growth opportunities
• Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue
• Serve as a liaison between customers and the Product team, providing feedback to inform the product roadmap and future enhancements
• Travel for team collaboration, process workshops, and stakeholder meetings (estimated 20-25%)

Client Success Manager

Senior QA Specialist, IMSC, NC, CAPA

Senior QA Specialist – IMSC, NC, CAPA

Quality Assurance – Data Analytics

Clinical Quality Assurance Auditor

Lead