Product Retention Specialist
Brunswick Corporation
Client Success Manager
GBG Plc
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the customer onboarding process to ensure a seamless and successful implementation experience
- Identify and track customer KPIs, partnering with clients to help them achieve their business goals
- Build and maintain trusted advisor relationships with customers and key stakeholders across all segments
- Conduct regular account reviews to assess performance, identify opportunities, and reinforce value
- Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk
- Manage annual account renewals, focusing on revenue retention and identifying growth opportunities
- Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue
- Serve as a liaison between customers and the Product team, providing feedback to inform the product roadmap and future enhancements
- Travel for team collaboration, process workshops, and stakeholder meetings (estimated 20-25%)
Requirements
- Proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment
- Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually
- Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact
- Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo
- Detail-oriented with a strong focus on process improvement and operational excellence
- Comfortable working in a fast-paced, evolving environment with multiple stakeholders
- Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus
