Analyst

• Deliver service analysis, support and management across supported products including Incident, Change, Problem, Event management.
• Work closely with wider Technology and Operations to support product roadmap delivery and operations from a service perspective.
• Build strong working relationships with internal and external stakeholders including the Customer.
• Manage suppliers effectively working to ensure an excellent service for our customer.
• Maintain metrics and insights to track performance, analyse trends, recurring issues and SLA achievement and uptime data of GBG Products and its suppliers to drive improvements.
• Support the transition of products in and out of service.
• Track and respond to trends or changes in SLAs, Changes, Incident, service to customers or from suppliers.
• Communicate effectively to customers and internal stakeholders on Service related matters e.g. changes, maintenance, new features or incidents.
• Provide 24 x7 support rota for major or high priority incident management.
• Perform daily maintenance activities in supporting the Service Management practices

Service Analyst

CRE Credit Analyst

Board Certified Behavior Analyst, BCBA

Licensed Behavior Analyst, LBA/BCBA

Licensed Behavior Analyst, LBA, BCBA

Licensed Behavior Analyst, BCBA