GTM Operations Associate

Gather

GTM Operations Associate at Gather responsible for customer support throughout the journey. Managing tech stack and operations in a B2B SaaS environment.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within a B2B SaaS environment, leveraging tools like HubSpot and Stripe to enhance customer experience and operational efficiency. Strong communication and organizational skills are essential for effectively supporting customers and collaborating with cross-functional teams.

Highest-signal resume keywords

Customer Success ExperienceHubSpot ProficiencyStripe FamiliarityExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementRevenue OperationsB2B SaaS ExperienceData AccuracyBilling InvestigationSubscription ManagementImplementation SessionsCustomer Insights CaptureProcess Improvement

Soft Skills

Strong Bias For ActionAttention To DetailCuriosityResourcefulnessEagerness To Learn

Tools & Technologies

HubSpotStripeGTM Tech StackCRM SystemsInternal Admin Tools

Industry Keywords

Customer JourneyOnboardingRenewalsCustomer ExperienceStartup Environment

About the role

Key responsibilities & impact

Support customers throughout their journey, from initial onboarding to renewals and ongoing success.
Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.
Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.
Help investigate customer billing questions, subscription changes, invoices, and payment issues.
Ensure data accuracy across customer records and account details in our CRM, HubSpot.
Partner with Product, Engineering and Support to resolve customer issues quickly.
Identify opportunities to improve internal processes and customer experience.
Capture customer insights to help shape our product and GTM strategy.
Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.

Requirements

What you’ll need

1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role
A strong bias for action and track record of following through on commitments from start to finish
Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system)
Excellent written and verbal communication skills
Quick to learn, adopt, and master new systems and tools
Strong organizational skills with high attention to detail
Excitement for an evolving startup environment, where every day presents new opportunities
Curious, resourceful, and eager to learn
Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.

Benefits

Comp & perks

Work remotely out of a state-of-the-art virtual office!
Competitive compensation including benefits and bonuses
Comprehensive medical, dental, and vision insurance for employees and their dependents
401k and matching program
Generous PTO policy and Gather days to recharge
Monthly meal stipend to keep you nourished
Remote work, education, and wellness stipend
Support for family planning & gender-affirmation
The opportunity to join a passionate team in making remote work fun!