Gateway Services Inc.

Operations

• Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Other duties as assigned.

Operations Team Member

Customer Support

• Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
• Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
• Safely handle pets in the aftercare process with dignity and care
• Manage customer needs and solve problems effectively
• Support Gateway’s reputation for exceptional service in every interaction
• Collect feedback to improve service quality and enhance the overall customer experience
• Ensure clinics receive prompt and professional support for all their pet aftercare needs
• Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency

Customer Service Representative/Route Service Representative

• Responsible for operating the retort
• Creating, packaging paw prints, engraving plaques and memorial items
• Processing and packaging cremated remains
• Maintaining daily cremation goals with compassion and excellence
• Monitoring equipment for proper functioning and making adjustments as needed
• Perform basic cleaning and housekeeping activities
• Follow safety procedures to protect from hazardous materials
• Other duties as assigned