Gateway Services Inc.

Client Care Specialist

Gateway Services Inc.

full-time

Posted on:

Location Type: Office

Location: Sultan • Washington • 🇺🇸 United States

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Salary

💰 $19 - $22 per hour

Job Level

Junior

About the role

  • Ensure excellent customer service, interacting via telephone, email, and in-person.
  • Build rapport and assist customers with product orders.
  • Interact and provide information in response to inquiries about products and services.
  • Determine client needs, offering possible solutions or follow-up as needed.
  • Coordinate client service requests, to ensure delivery is in accordance with client expectations.
  • Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
  • Ensure best practices processes and procedures on all administrative and operational activities within the department.
  • Any other duties as assigned.

Requirements

  • Post-secondary degree or diploma in a related field
  • One year experience working within customer service environment involving client care
  • A high level of integrity, ethics, and compassion for the care of the deceased is required.
  • Teamwork oriented
  • Strong problem identification and solving skills.
  • Ability to effectively communicate, verbally and written.
  • Ability to multitask with multiple systems, while interacting with customers
  • Highly motivated, energetic, and able to thrive in a fast-paced environment.
  • Ability to build and maintain relationships with corporate departments, key business partners and customers.
Benefits
  • Pay range: $19.00–$22.00/hr + overtime eligibility
  • Employee referral program – bring great people into our family and earn rewards
  • Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
  • Company-paid Life, AD&D and LTD insurance for all full-time employees.
  • Critical Illness, Accident, and Pet Insurance available as voluntary benefits
  • 401(k) with employer match – we invest in your future
  • Great Hearts and Minds Program – limited annual subsidy for your dependents’ education
  • Tuition assistance – up to $2,000 for approved education courses
  • Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
  • Established Talent Management practices allows our employees to thrive and grow while in our employ
  • Employee wellness and support programs accessible in an established Employee Assistance Program
  • Paid holidays and PTO so you can rest, recharge, and enjoy time with family
  • Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity
  • Sustainability is as important to us as it is to those communities that we serve
  • Opportunity to do something meaningful with your life - Support others in their time of need.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceinterpersonal skillsproblem identificationproblem solvingcommunicationmultitaskingteamworkrelationship buildingintegritycompassion
Certifications
post-secondary degreediploma