Client Services Representative

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Coordinate client service requests, to ensure delivery is in accordance with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.

Client Care Specialist

Registered Client Service Associate