Gateway Services Inc.

Operations Care Center Manager

Gateway Services Inc.

full-time

Posted on:

Location Type: Office

Location: Houghton Lake • Missouri • 🇺🇸 United States

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Salary

💰 $0 - $65,000 per year

Job Level

Mid-LevelSenior

About the role

  • Ownership over all day-to-day operations at the Care Center
  • Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care Center
  • Ensure all activities are performed safely and that the Care Center is maintained in a compliant state
  • “Think and act like an owner” – demonstrate a strong business acumen when dealing with team members, suppliers, and customers
  • Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis
  • Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development
  • Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance
  • Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders
  • Coordinate labor requirements against demand (short-term and medium-term)
  • Coordinate tools, operating supplies, packaging materials and products required to fulfill demand
  • Manage completion of orders from intake to delivery to ensure on-time delivery of orders
  • Maintain dashboards in PeT (our central order tracking and fulfillment software)
  • Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution
  • Monitor pending deliveries and expedite past-due deliveries
  • Maintain and optimize routes for pick-up and delivery efficiency
  • Manage inventory levels of product and supplies and coordinate re-ordering as required
  • Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care Center
  • Work in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully
  • Verify timecards to ensure accurate biweekly payroll; manage team member expenses
  • Coordinate and/or conduct training for all new and existing team members, including New Hire training, PeT specific training
  • Develop and maintain strong relationships with pet owners, veterinarians, and other stakeholders
  • Monitor inventory levels and ensure that supplies and equipment are in good working order
  • Ensure that the facility is ‘Tour-Ready’ by always keeping the location clean and well-maintained, and that safety measures are in place to protect team members and visitors
  • Ensure equipment preventative maintenance schedules are adhered to
  • Participate in routine audits and continuous improvement activities
  • Ensure that all Operational Excellence initiatives and procedures are implemented and managed appropriately at the Care Center
  • Model and reinforce Gateway’s operational standards by deploying policies, standards, and procedures
  • Audit the Care Center to identify and close gaps versus Gateway’s standards
  • Be able to perform all operations and customer service duties including, but not limited to loading and unloading crematoriums, processing cremains, packaging, quality control and servicing a route as a driver/customer service representative
  • Manage all local customer relations and interactions (intake, viewing and visitations, emergency pick-ups etc.)
  • Confidently address any, and all, client concerns (with or without support from other functional areas)
  • Engage with Sales team on local clinic retention and adoption initiatives or other clinic-facing sales activities
  • Perform other duties as required

Requirements

  • High School diploma or equivalent
  • Post-secondary degree or diploma attainment is preferred
  • Three to five years previous supervisory experience in an industrial or service environment with proven leadership abilities
  • Certified in Pet Cremation (CPCOP)
Benefits
  • 3 national medical plans that pay 100% after the members’ deductible and copays
  • 2 national dental plans that cover many services at no cost to the plan members
  • National vision plan
  • Company paid Life/ AD&D and LTD for all full-time employees
  • Chance to purchase additional Life/AD&D coverage at discounted rates
  • Critical Illness, Accident and Pet insurance are offered as an employee’s choice
  • Tax savings account: HSA, Health and Dependent Care FSAs
  • 401(k) Retirement plan
  • Potential for Career Growth
  • Employee Assistance Program
  • Paid Holidays & Time Off
  • A Sense of Community
  • Great Hearts & Minds Scholarship Program
  • Gateway Tuition Reimbursement Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
P&L StatementCost reviewsKey Performance Indicators (KPIs)Inventory managementOrder fulfillmentPreventative maintenanceOperational ExcellenceQuality controlTraining coordinationAudit procedures
Soft skills
Business acumenLeadershipCollaborationRelationship buildingProblem-solvingCommunicationTeam managementEngagementCustomer serviceConflict resolution
Certifications
Certified in Pet Cremation (CPCOP)