Gateway Foundation

Customer Support

• Maintains a caseload as determined during the admissions process for patients participating in residential and outpatient treatment services.
• Conducts assessments to identify the need for support services and works collaboratively with patients to develop individualized recovery support plans that emphasize purpose, mindfulness, and personal goals.
• Provides a minimum of 20–25 hours each week of direct individualized in-person, telephonic or virtual peer support services.
• Maintains accurate and timely documentation of recovery plans, interventions, resources and progress notes in the electronic health record in accordance with policies, procedures, and regulatory and accreditation standards.
• Participates in ongoing recovery support services by identifying community resources and connecting patients with the appropriate services to further support their recovery journey.
• Assists with the coordination of transportation to supported services in the community as identified in recovery plan.
• Identifies relapse prevention strategies to support patients in managing and coping with triggers and high-risk situations and assists patients in building and sustaining a recovery-oriented social network to engage in healthy, meaningful activities.
• Participates in interdisciplinary case staffing meetings to discuss care coordination and ensure peer informed care.
• Contributes expertise in regular peer recovery team meetings to evaluate program effectiveness and individual patient progress.

Peer Recovery Support Specialist