gastronovi

IT Specialist — IT Support – partially remote possible

gastronovi

full-time

Posted on:

Location Type: Hybrid

Location: Bremen • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

AndroidiOSLinux

About the role

  • You provide 2nd-level application support for hardware and software and answer customers’ application-related and technical questions
  • You receive and handle customers’ telephone and written inquiries independently
  • You coordinate tickets to the appropriate contacts within the company
  • You document customer requests in our ticketing system
  • You commission POS hardware, peripherals and network components
  • Depending on workload, you participate in customer projects and contribute to our support portal
  • You support our teams with telephone customer surveys and phone campaigns when needed

Requirements

  • You have completed vocational training as an IT Specialist (Fachinformatiker), IT Management Assistant (IT Kaufmann/-frau) or have comparable professional experience
  • Alternatively, you have several years of experience in IT helpdesk support
  • You have knowledge of networking and the motivation to expand it
  • You have basic knowledge of system environments: Windows / iOS / Android / Linux
  • You are confident using TeamViewer / remote desktop tools
  • You communicate confidently, both verbally and in writing, at least at C1 level in German and English
  • You are willing to work on weekends and public holidays
Benefits
  • From day one, you will have the opportunity to take on responsibility and develop professionally and personally
  • We make an effort to make decisions quickly so you can progress
  • You are encouraged to try out and learn from your good ideas
  • Nobody is perfect — but we believe you will act in the company’s best interest, so we give you a lot of trust right from the start

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
application supportnetworkingWindowsiOSAndroidLinuxticketing systemPOS hardwareperipheralsremote desktop tools
Soft skills
communicationindependencecustomer serviceteam collaborationproblem-solving
Certifications
IT SpecialistIT Management Assistant