Implementation and Delivery Manager
Phare Health
Health Informatics Implementation Specialist
Gastro Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Florida, Ohio
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Participates in EHR implementations involving planning, workflow analysis, configuration design and training of EHR (electronic health record) software application
- Delivers on set deadlines, assigned responsibilities, and monitors and summarizes progress of multiple projects in unison
- Configures database set up to include providers, facilities, users, documentation templates, letters, and any other clients business requirements based on analysis of legacy systems and information provided by stakeholders
- Provides direction to training partners assisting with end user training and on-site go live support
- Delivers exceptional on site and remote support being viewed as a subject matter expert by displaying in depth knowledge of Gastro Health workflows, policies, and system configurations
- Assists with the creation and maintenance of the computer-based learning management system
- Develops training courses, training videos, end user role-based reference manuals and workflow guides and prepares appropriate training and presentation materials and agendas
- Supports end users onsite and remotely during Go-Live of the EHR
- Resolves and monitor concerns raised during implementation and integration and escalates appropriately
- Assists with the creation and maintenance of project-related documentation
- Trains personnel by conducting formal in-classroom trainings, workshops, seminars, and remote webinars
- Edits and updates functional descriptions, system specifications, educational materials, special reports, or any other project deliverable or documents
- Conducts research to ensure the use of proper technical terminology
- Translates technical information into clear, readable documents to be used by technical and non-technical personnel
- Provides on-call coverage and performs other duties that support the project as needed
Requirements
- BA Degree
- Knowledge of information systems implementation and management acquired through completion of an Associate or Bachelor’s degree in computer science, Informatics, or comparable industry experience
- 4+ years’ experience in a healthcare environment preferred
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws and regulations
- Prior experience performing healthcare product implementation cycles
- Prior experience providing one-on-one and group training in a healthcare environment both in person and remotely
- Screening Experience Required
- Travel is required: 75% (Must be able to travel for extended periods of time)
- Must have EMR experience in a practice setting
- Must have worked supporting EMR or Healthcare (Four years’ experience in a healthcare environment preferred)
- Prior experience educating and training both in person and remotely via virtual platforms, formal classroom settings, workshops, and webinars
- Experience with creating and maintaining manuals, quick reference guides, presentation decks and flowcharts
- Experience with creating and recording training videos
- Ability to work on multiple projects at a time and proactively communicating progress status with the team
- Strong verbal and written communication skills
- Strong organizational skills and ability to meet deadlines in a timely manner
- Ability to communicate technical information to non-technical personnel
- Strong interpersonal skills with the ability to collaborate and build relationships with internal stakeholders and external partners
- Ability to provide on-call coverage as needed
