Senior Director Analyst – IT Service Management

Gartner

Senior Director Analyst at Gartner producing pragmatic insights for IT service management. Leading teams in generating actionable business strategies through in-depth analysis and thought leadership.

Posted 7/16/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $172,000 - $202,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in IT Service Management (ITSM) and IT operations, with a strong focus on market analysis, thought leadership, and strategic initiatives in AI-driven transformation. Proven ability to create impactful insights and deliver high-value presentations to diverse audiences.

Highest-signal resume keywords

IT Service Management (ITSM)Market Trend AnalysisAI-Driven TransformationAsset and Dependency MappingPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSM Platforms ImplementationServiceNowBMCDevOpsSite Reliability Engineering (SRE)Platform EngineeringAgile Product TeamsResearch and AnalysisStrategic InitiativesThought Leadership

Soft Skills

Organizational SkillsAnalytical SkillsWritten ProficiencyVerbal Proficiency

Industry Keywords

Market InsightsClient BriefingsSales SupportIT Operations ManagementTravel Willingness

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Create innovative, thought-provoking, and highly leveraged “must-have insights” content
Develop new insights and ideas through thought leadership
Demonstrate thought leadership in establishing Insights positions across a team of analysts
Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
Create and deliver high value presentation materials for Gartner events and client briefings
Provide sales support serving as voice of the market

Requirements

What you’ll need

Bachelor's degree or equivalent experience; Graduate degree preferred
12+ years of relevant field or industry experience
Evidence of leading or playing a significant role on large-scale ITSM platforms/tools implementations from key market players such as ServiceNow, BMC
Deep practitioner experience in IT service management (ITSM) and IT operations
Demonstrated expertise in asset and dependency mapping
Strong understanding of the intersection between ITSM and IT operations management
Experience leading research or strategic initiatives on AI-driven transformation in ITSM
Working experience with modern operations practices such as DevOps, SRE, platform engineering or agile product teams
Strong organizational skills; ability to work under tight deadlines
Strong written and verbal proficiency, analytical and presentation skills
Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
Willingness and ability to travel up to 25%

Benefits

Comp & perks

generous PTO
401k match up to $7,200 per year
opportunity to purchase company stock at a discount
annual bonus plan based on company and individual performance or role-based, uncapped sales incentive plan