Senior Director Analyst – CRM, Sales, Marketing, Customer Service & Support

Gartner

Senior Director Analyst creating thought-provoking insights for Gartner's Business and Technology Insights group. Leading CRM strategies and advising clients on market trends and challenges.

Posted 5/20/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $172,000 - $202,500 per yearWebsite

About the role

Key responsibilities & impact

Create innovative and thought provoking insights content
Develop new insights and ideas through thought leadership
Research, analyze and predict market trends to provide actionable insights
Create and deliver high value presentation materials for Gartner events
Support BTI and Sales; provide sales support serving as voice of the market

Requirements

What you’ll need

Bachelor's degree or equivalent experience; Graduate degree preferred
12+ years of relevant field or industry experience
Deep expertise in CRM platforms and customer engagement architectures
Proven ability to analyze and anticipate CRM market trends
Demonstrated experience advising or leading CRM functions at technology vendors or consulting firms
Comprehensive knowledge of the global CRM landscape
Strong organizational skills; ability to work under tight deadlines
Strong written and verbal proficiency, analytical and presentation skills

Benefits

Comp & perks

Competitive salary
Generous PTO
401k match up to $7,200 per year
Opportunity to purchase company stock at a discount

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM platformscustomer engagement architecturesmarket trend analysispresentation skillsdata analysis

Soft Skills

organizational skillsability to work under tight deadlineswritten proficiencyverbal proficiencyanalytical skills

Certifications

Bachelor's degreeGraduate degree