Senior Manager, Client Retention Strategy

Gartner

Senior Manager leading client retention strategy with a focus on complex renewals and growth at Gartner. Driving collaboration and process improvements for exceptional deal support.

Posted 5/12/2026full-timeIrving • Connecticut, Florida, Texas, Virginia • 🇺🇸 United StatesSenior💰 $108,000 - $148,000 per yearWebsite

About the role

Key responsibilities & impact

Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartner’s retention and growth strategy
Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions
Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support
Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights

Requirements

What you’ll need

Bachelor’s degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
Master’s degree preferred
Ability to influence leaders to drive business outcomes and growth
Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
Forward thinking ability in order to anticipate and mitigate risks to client retention
Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

Benefits

Comp & perks

generous PTO
a 401k match up to $7,200 per year
the opportunity to purchase company stock at a discount
annual bonus plan based on company and individual performance
role-based, uncapped sales incentive plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative analysisqualitative analysisbusiness analysisproject management

Soft Skills

cross-functional influencingcollaborationcommunicationproblem-solvingleadershipstrategic thinkingtime management