Create innovative, thought provoking, and highly leveraged “must-have insights” content
Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
Demonstrate thought leadership in establishing Insights positions across a team of analysts
Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
Provide high quality and timely content peer review
Build credibility as an industry expert to represent Gartner insights, methodology and strategy
Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
Be a mentor and a coach by supporting more junior team members
Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

Requirements

Bachelor's degree and 12 years of experience in a related field or an equivalent combination of education and experience
Experience as a Head of I&O or as a direct report to the Head of I&O
Strong knowledge of the IT Monitoring market with focus on Application performance monitoring (APM), Artificial Intelligence for IT Operations (AIOps), IT infrastructure monitoring (ITIM), Observability, and network performance monitoring (NPM)
Experience in leading or been part of an SRE Team involved in monitoring modern architecture and Cloud Environments
Experience in monitoring, managing, and optimizing the next-generation private, public and hybrid cloud computing architectures
Ability to deploy best practices for Infrastructure and Operations management and governance for environments both on premises and in the cloud
Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
Demonstrate excellence in research and writing ability
Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
Strong communication skills - able to explain complex concepts concisely and simply
Subject matter expertise; comfortable presenting at large and small-scale speaking engagements
Strong business and financial acumen
Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
Learning agile and adept with navigating highly matrixed environments
Ability to represent Gartner's research methodology and strategies effectively at all levels
Willingness and ability to travel up to 25% (where applicable)

Benefits

Health insurance
401k match up to $7,200 per year
Generous PTO
Opportunity to purchase company stock at a discount
Annual bonus plan based on company and individual performance
Role-based, uncapped sales incentive plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Application performance monitoringArtificial Intelligence for IT OperationsIT infrastructure monitoringObservabilitynetwork performance monitoringSRE Team experienceCloud Environments monitoringInfrastructure and Operations managementdata analysisresearch and writing

Soft Skills

executive presenceorganizational skillsanalytical skillspresentation skillscommunication skillsclient engagementcollaborationintrinsic motivationmentoringlearning agility

Certifications

Bachelor's degree