Global Client Success Partner
Gartner
full-time
Posted on:
Location Type: Hybrid
Location: Stamford • Connecticut, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $97,000 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference
- Support assigned Global accounts sold by North America & International Account Executive (AE) teams
- Understand the sponsor products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
- Develop in-depth knowledge of the client’s business, industry to drive meaningful engagement and strategically align to provide value-added interactions
- Partner with AE’s to hold calls with Marketing & Sales power contacts to ensure a mutual understanding of client’s goals, objectives, and measurements of success
- Support AE in identifying potential new revenue opportunities
- Work with both North America & International AE teams to ensure consistency in value delivered to client across geographies
- Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
- Partner with the Sales Organization to drive satisfaction, account retention and growth
- Support Account Executive through client renewal process by presenting on evidence of value received as confirmed by the client to be utilized in driving the renewal
- Partner with Content Liaison to ensure alignment of sponsor content to event content
- Participate in client facing meetings including quarterly business review’s representing Gartner Conference's service value story and the strength of our sponsorships
- Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry, and mission critical priorities
- Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event
- Evaluate and track the client experience at every conference allowing for improved processes and actions
- Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
- Join Sales on client calls and meetings as needed to support sales or secure a renewal
Requirements
- Passionate about service delivery and driven by client success
- Strong business acumen
- Ability to receive, interpret and react to client requests in a customer focused manner and high degree of professionalism
- Highly organized with a strong attention to detail
- Excellent written and verbal communication skills including presentation skills and persuading others
- Ability to manage multiple deadlines, prioritize and work under pressure
- Ability to work independently and within a team
- Proficiency in the MS Office suite and G-suite
- Willingness to travel and offer onsite event support to clients (travel to 4-8 events a year)
- Willingness to travel to client facing meetings
- Bachelor’s degree
- 3-5+ years in account management or client Success Events experience preferred, not required
Benefits
- Highly competitive compensation
- Annual bonus plan based on company and individual performance
- Market leading benefit programs
- Generous PTO
- 401k match up to $7,200 per year
- Opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient successevent cycle managementrevenue opportunity identificationclient onboardingclient experience evaluationpresentation skills
Soft skills
client-focusedstrong business acumenhighly organizedattention to detailexcellent communicationability to manage multiple deadlinesability to work independentlyteam collaborationproactive service delivery
Certifications
Bachelor’s degree