Gartner

Senior Manager, Software Engineering – .NET, SQL, Cloud, People Management

Gartner

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

AngularAWSAzureCloud.NETSQL

About the role

  • Lead and manage a 24x7 team of software engineers supporting and maintaining mission-critical client-facing mobile and web products
  • Ensure conference readiness by delivering clear, concise, business-friendly updates in readiness and status meetings
  • Develop and implement strategic plans to reduce incidents for Mobile & Web and Onsite Experience Technology
  • Conduct comprehensive analyses of incident data and develop communication strategies for business and technology stakeholders
  • Identify, prioritize, and resolve incident trends permanently to enhance application stability and user experience
  • Implement incident resolution workflows, delegating incidents with clear problem statements, priorities, and deadlines
  • Partner with Scrum Masters to compile, publish, and communicate open production bugs and process gaps
  • Establish a communication plan with PMs and POs to provide regular updates on the overall health of technical services
  • Practice structured story writing to provide clarity, context, and confidence to stakeholders when discussing issues or incidents
  • Build and communicate a training strategy to reduce the presence of engineers from onsite Information Booth support and create onboarding plans for new engineers
  • Develop a talent plan to upskill support engineers on new products and technologies (e.g., NextGen Conference Navigator)
  • Identify successors and delegate roles/responsibilities during PTOs or conference support; empower engineers to achieve autonomy
  • Lead planning and retrospective sessions for software delivery, ensuring continuous improvement and operational excellence

Requirements

  • Bachelor's or master's degree in computer science, Software Engineering, or a related field
  • Proven experience (10-14 years) in Software development
  • At least 5 years of experience in a leadership or managerial role, preferably in a 24x7 operational environment
  • Strong understanding of incident management processes and strategies for incident reduction
  • Excellent problem-solving, communication, and interpersonal skills
  • Strong knowledge of Scrum methodology
  • Experience managing software development team using Angular, .NET Core, SQL, cloud platforms (e.g., AWS, Azure), and DevOps practices
  • Experience in managing applications for large-scale events or conferences
  • Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment
  • Strong desire to improve upon their skills in software development, frameworks, and technologies