Garner Health

Senior Client Success Manager – Mid-Market

Garner Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $117,000 - $140,000 per year

Job Level

Senior

About the role

  • Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience.
  • Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
  • Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
  • Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments.
  • Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
  • Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals.
  • Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
  • Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.

Requirements

  • 4+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
  • Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments.
  • Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail.
  • Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI.
  • Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment.
  • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.
Benefits
  • flexible PTO
  • Medical/Dental/Vision plan options
  • 401(k) with company match
  • flexible spending accounts
  • Teladoc Health and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client managementproject managementdata analysisKPI trackingengagement planningrisk managementaccount managementpresentation skillsreporting
Soft Skills
communicationorganizational skillsattention to detailexecutive presencesolutions-orientedcollaborationclient satisfaction focusproactive approachteam accountability