Senior Client Success Manager – Mid-Market

Garner Health

Senior Client Success Manager driving engagement and retention for mid-market clients at Garner Health. Managing relationships and delivering exceptional client experiences for a high-volume book of business.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $117,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience.
Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments.
Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables.
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals.
Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.

Requirements

What you’ll need

4+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry.
Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments.
Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail.
Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI.
Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment.
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

Benefits

Comp & perks

flexible PTO
Medical/Dental/Vision plan options
401(k) with company match
flexible spending accounts
Teladoc Health and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementproject managementdata analysisKPI trackingengagement planningrisk managementaccount managementpresentation skillsreporting

Soft Skills

communicationorganizational skillsattention to detailexecutive presencesolutions-orientedcollaborationclient satisfaction focusproactive approachteam accountability