Customer Experience Associate
Garner Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Evaluate claims to determine whether they qualify for reimbursement
- Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
- Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
- Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
- Achieve pre-defined goals for efficiency, responsiveness, and quality
- Triage and escalate complex and urgent member situations
- Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
- Relay member feedback to leadership teams to improve Garner’s solution
Requirements
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of detail- and process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor’s degree is preferred but not required.
Benefits
- flexible PTO
- Medical/Dental/Vision plan options
- 401(k) with company match
- flexible spending accounts
- Teladoc Health and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims evaluationhealthcare billing practicesprocess improvementdetail orientationdigital organization
Soft skills
customer serviceproblem solvingcreativityempathycalm under pressurewritten communicationverbal communicationresourcefulnessadaptabilityteam collaboration