Customer Experience Associate – Claims
Garner Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Evaluate claims to determine whether they qualify for reimbursement
- Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
- Follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
- Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
- Achieve pre-defined goals for efficiency, responsiveness, and quality
- Triage and escalate complex and urgent member situations
- Retain detail-oriented working knowledge of Garner processes and healthcare billing practices
- Relay member feedback to leadership teams to improve Garner’s solution
Requirements
- A passion for helping people solve their problems with an ability to think creatively and empathetically
- Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
- Excellent written and verbal communication skills
- A high level of detail- and process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
- A desire to be a part of our mission to improve the healthcare system
- A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
- A bachelor’s degree is preferred but not required.
Benefits
- flexible PTO
- Medical/Dental/Vision plan options
- 401(k) with company match
- flexible spending accounts
- Teladoc Health and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims evaluationhealthcare billing practicesprocess improvementefficiency goalsresponsiveness goalsquality goals
Soft skills
problem-solvingcreativityempathycalm under pressurewritten communicationverbal communicationdetail orientationprocess orientationdigital organizationresourcefulness