Gardner Denver

Cloud Engineer

• The role involves working directly with clients to provide technical expertise, present solution and architecture designs, support Senior Engineers, Project Managers and Business Development Managers.
• You will consult, design, deploy, upgrade, remediate and support system and cloud solutions, review existing and proposed environments, and provide clear technical recommendations.
• The position includes contributing to pre-sales activities such as proposals, tenders, solution costing, and translating business requirements into technical solutions, as well as developing and supporting FAT, SAT and technical testing documentation.
• You will produce high-quality HLD and LLD documentation, deliver projects on schedule in collaboration with project teams and architects, participate in change management activities, provide Level 3 support, engage with clients and third-party vendors while complying with all onsite safety requirements.

Systems and Cloud Engineer

Analyst

• Provide first and second line support to incoming requests from end users via phone/email/ticketing system or in person
• Attend client sites and online meetings providing technical expertise and guidance supporting other team members as needed
• Contribute to Denver Technology’s organisational training goals for vendor partnerships (Microsoft, Cisco etc)
• Create detailed case notes for tickets
• Mentor and guide level 1 support stuff, ensuring they adhere to ITSM processes and procedures
• Evaluate trends and recurring issues to identify and remediate root causes
• Maintaining end-user documentation and updating appropriate policies and procedures

Systems and Cloud Engineer

Service Desk Analyst