Senior Business Manager – Complaints Strategy & Insights
Capital One
Job Level
Mid-LevelSenior
About the role
- Lead a portfolio of stores and coach GMs to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth.
- Drive consistent, high performance across initiatives, and ensure consistency between stores as measured by P&L and other reports.
- Attract, hire, develop and retain the best team; monitor performance with clear expectations and accountability.
- Foster inclusive and collaborative work environment; identify themes in product performance and create a district merchandising plan.
- Lead effective store visits to drive behaviors and results; maintain awareness of external market and competition; ensure policy compliance.
Requirements
- College degree preferred.
- 3+ year’s multi-unit, high volume, complex business leadership preferred.
- Ability to travel overnight and/or between stores as required.
- Ability to lift and carry 30lbs.
- Flexible to work days, nights, weekends and holidays to meet the needs of the business.
