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Senior Manager, Store Operations – Selling, Experience and Learning & Development
Gap Inc.. Lead strategy and execution of in-store experiences that drive employee engagement and customer loyalty .
Posted 5/17/2026full-timeRemote • California, Florida, New York, Texas, Virginia • 🇺🇸 United StatesSeniorWebsite
About the role
Key responsibilities & impact- Lead strategy and execution of in-store experiences that drive employee engagement and customer loyalty
- Own and deliver strategies, playbooks, and tools that elevate customer experience
- Design and optimize selling leadership programs and expert content
- Develop outreach, segmentation, and engagement strategies to deepen client relationships
Requirements
What you’ll need- Extensive experience in learning and development, with strong expertise in content design
- Highly proficient in presentation and design tools including Microsoft PowerPoint, Canva, Articulate and similar creative platforms
- Technically skilled across the Microsoft ecosystem—including Outlook, Teams, Word, Excel, SharePoint, and OneDrive
- 50% Travel Expected
Benefits
Comp & perks- Employee engagement and cultural initiatives
- Onboarding and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content designlearning and developmentpresentation design
Soft Skills
employee engagementcustomer loyaltyclient relationship management