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About the role
Key responsibilities & impact- Partner with Senior Directors and Directors of Store Operations to execute labor-related projects and initiatives
- Support the execution of brand labor strategies, ensuring alignment with enterprise priorities, financial targets, and store operational needs
- Evaluate the impact of operational and workload changes on labor needs, providing recommendations to optimize efficiency and store performance
- Identify opportunities to improve labor outcomes by bringing forward data-driven recommendations
- Identify opportunities in existing labor processes and support development of scalable solutions to improve speed, accuracy, and effectiveness
- Partner to implement enhancements to labor tools, systems, and methodologies aligned with the broader workforce management roadmap
- Partner with cross-functional teams to implement process improvements and ensure solutions are practical and sustainable in stores
- Act as a subject matter expert on labor management, providing insights and recommendations to inform decisions
- Build strong relationships across brand and cross-brand stakeholders to drive alignment and execution of initiatives
- Lead execution of the WFM Expert Program to support field adoption of labor strategies, tools, and processes through clear communication and change enablement
- Incorporate feedback from Field Leadership teams and WFM experts to refine labor approaches and improve usability
- Help ensure consistency and effectiveness in execution across stores
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in Business Administration, Data Science, Operations, or a related field
- 5–8 years of experience in analytics, strategy, or business operations, with a focus on labor management or retail operations preferred
- Strong analytical and modeling skills, including advanced Excel and SWP (UKG Suite a plus)
- Experience building and maintaining large-scale models, forecasts, or planning tools
- Proven ability to synthesize quantitative and qualitative data into actionable insights and recommendations that drive results
- Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders
- Ability to manage multiple priorities and execute in a fast-paced, matrixed environment
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
analyticsstrategybusiness operationslabor managementretail operationsdata modelingforecastingplanning toolsquantitative data synthesisqualitative data synthesis
Soft Skills
analytical skillscommunication skillsstorytelling skillsinfluencing skillsrelationship buildingchange enablementprioritizationexecution in fast-paced environments