Gap Inc.

Lead Deployment Support Analyst, Stores Network

Gap Inc.

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

Tech Stack

IoT

About the role

  • Lead and coordinate store network deployment activities, Store remodels, Store refreshes, and technology upgrades
  • Gather and document business and technical requirements for store network initiatives
  • Serve as a primary point of contact for business partners like network teams, store operations, vendors and field support
  • Provide escalation support for store network incidents impacting POS, Store Wi-Fi, IoT devices, and critical retail applications
  • Support day-of-deployment activities, including coordination with vendors and store teams
  • Help define and improve deployment processes, change management, and readiness checklists
  • Mentor junior analysts through active coaching and performance feedback

Requirements

  • 5+ years of experience in Service desk, deployment, technical support, or call center operations, business analysis, or IT project support
  • Experience supporting retail store technology or distributed network environments
  • Strong understanding of store network concepts (LAN, Wi-Fi, WAN, SD-WAN, LTE/5G)
  • Demonstrated ability to independently troubleshoot and resolve technical and procedural issues at scale
  • Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences
  • Proven leadership qualities including accountability, initiative, sound judgment, and conflict resolution
  • Experience supporting retail technology environments and customer-facing operations strongly preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerBI); experience with Smartsheet or similar project tracking tools preferred
  • Highly dependable, adaptable, and capable of managing multiple priorities in a fast-paced environment
  • Growth mindset with a demonstrated history of driving operational improvements.
Benefits
  • Health insurance
  • 401(k) matching
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportbusiness analysisdeploymenttroubleshootingstore network conceptsLANWi-FiWANSD-WANLTE/5G
Soft Skills
communication skillsleadershipaccountabilityinitiativesound judgmentconflict resolutionadaptabilitydependabilitycoachingperformance feedback