Senior Director – Reliability Operations
Gap Inc.
full-time
Posted on:
Location Type: Office
Location: San Francisco • California • United States
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Job Level
Tech Stack
About the role
- Define and execute the enterprise Reliability Operations strategy
- Lead transformation of ITIL functions into agile, data-driven service management capabilities
- Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning
- Lead Site Reliability Engineering (SRE) practices across platforms and services
- Establish standards for availability and operational efficiency
- Oversee the Mission Control organization responsible for real-time system monitoring
- Own the ServiceNow Platform governance strategy and roadmap
- Build and develop a high-performing global Reliability Operations team
- Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams
Requirements
- Proven strategic leader with success driving operational transformation at scale for more than 10 years
- Deep expertise in ITIL frameworks
- SRE principles
- ServiceNow platform administration and architecture
- Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems
- Exceptional ability to influence at all levels
- Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement.
- Demonstrated track record of leading large, diverse teams providing measurable improvements in service reliability, performance, and user satisfaction.
Benefits
- Health insurance
- 401(k) retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL frameworksSite Reliability Engineering (SRE)ServiceNow platform administrationServiceNow architecturecloud operationsautomationservice management
Soft Skills
strategic leadershipinfluencingteam developmentownershipreliabilitycontinuous improvement