Manager, Health and Benefits Administration
Gap Inc.
full-time
Posted on:
Location Type: Office
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Champion an inclusive and accessible employee experience across all healthcare benefit programs
- Oversee daily administration of U.S. and Canadian healthcare benefits
- Lead Open Enrollment and year-round campaigns
- Develop and deliver educational healthcare communications
- Manage relationships with healthcare carriers, TPAs, brokers, and technology vendors
- Collaborate with Finance and consultants on plan renewals
- Monitor feedback and service data to improve employee experience
- Maintain plan documents, SPDs, benefit summaries, and compliance deliverables
- Act as Tier 3 escalation contact for complex healthcare benefit inquiries
- People leader for Senior Benefits Analyst while supporting global benefits initiatives
Requirements
- Proven success managing U.S healthcare benefit programs for national employers
- Experience with or strong aptitude/willingness to learn managing Canadian healthcare benefits across multiple provinces
- Skilled in vendor management and issue resolution
- Solid understanding of regulatory requirements including ACA, ERISA, HIPAA, COBRA, and applicable state and provincial laws
- Demonstrated ability to handle escalated employee benefit inquiries with empathy and efficiency
- Proficient in HRIS and benefits administration platforms; advanced Excel skills for data analysis and reporting
- Able to create and edit employee-facing materials in MS Word and PowerPoint
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
U.S. healthcare benefit programsCanadian healthcare benefitsvendor managementissue resolutionregulatory requirementsdata analysisreportingemployee-facing materials creationadvanced Excel skillsHRIS
Soft skills
empathyefficiencypeople leadershipcollaborationcommunication