Vice President

• Define and execute the enterprise-wide Employee Technology Experience strategy aligned to the needs of store associates, DC workers, and corporate staff.
• Serve as the champion for digital employee experience, influencing senior leadership on investment priorities and experience outcomes.
• Build strategic roadmaps for workplace technology, service design, and field support capabilities that evolve with business growth.
• Lead the teams responsible for deskside and field support, AV and executive tech support, self-service platforms, and collaboration tooling (e.g., M365, Zoom, Slack).
• Partner with infrastructure, cybersecurity, and application teams to proactively resolve friction points impacting end-user productivity and meeting compliance standards.
• Own the experience measurement framework, using data such as DEX scores, NPS, telemetry, and feedback loops to drive continuous improvement.
• Collaborate with Store Operations, Supply Chain, and HR to ensure the technology journey aligns to frontline and back-office employee expectations.
• Drive change management and adoption strategies for new tools and platforms with an emphasis on training, accessibility, and inclusivity.
• Identify and implement modern workplace technologies (e.g., virtual assistants, digital signage, mobile-first tools) that simplify and enhance the employee experience.
• Lead pilots and innovation labs to test and validate emerging technologies for relevance in a retail operating environment.

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