Configure and maintain Cityworks AMS/PLL environments (v15 and v23).
Support and lead migration activities from Cityworks 15 to Cityworks 23, including data validation, testing, and configuration updates.
Develop, configure, and manage service requests, work orders, inspections, and related workflows.
Provide user support, troubleshoot system issues, and document solutions.
Collaborate with stakeholders to gather requirements and translate them into system configurations.
Assist in testing, training, and go-live support for upgrades and enhancements.
Collaborate with team members to develop and implement best practices for geospatial data management.
Maintain system documentation, configuration standards, and best practices.
Utilize ESRI's latest desktop and online software suites (ArcGIS Pro, ArcGIS Server, ArcGIS Online/AGOL/WebApp and Experience Builder) for data management and geospatial analysis.
Design and develop GIS systems and databases to support various departmental needs (environmental, public safety, public works, transportation).
Create focused and effective map products using ESRI tools.
Author and publish GIS data as map or feature services in ArcGIS Online, Portal, or Server for effective data collection and consumption.
Develop and configure off-the-shelf software such as Survey123, QuickCapture, and Field Maps for both skilled and unskilled users.
Design applications that feature cohesive user interfaces and focus on user experience.
Manage geospatial data in various formats, ensuring data quality and development of comprehensive metadata.
Communicate effectively, written and verbal, with a team of professionals to leverage GIS technology across the organization.
Stay up-to-date on the latest GIS trends and technologies and contribute to shaping the future direction of the team's geospatial strategy.
Requirements
Bachelor's degree in Geography, GIS, Computer Science or a related field.
Minimum 5 + years of experience working with Cityworks configuration and administration.
Minimum 3-5+ years of experience working with ESRI's latest desktop and online software suites.
Strong knowledge of both Cityworks 15 and Cityworks 23 environments.
Understanding of asset management, permitting, licensing, and land use workflows.
Experience with data management and geospatial analysis in relevant fields (transportation, environmental, public safety, public works).
Strong problem-solving skills and ability to work collaboratively with technical and non-technical stakeholders.
Excellent verbal and written communication skills.
Knowledge of software application and data management principles.
Experience in database design principles, such as primary keys, relationship classes, and stored procedures.
Ability to create data standards, metadata, and determine business data requirements and rules.
Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members.
Benefits
Hybrid (in-person and remote) work environment.
Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
Tax-deferred 401(k) savings plan.
Competitive paid-time-off (PTO) accrual.
Tuition reimbursement for continued education.
Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations.
Incentive compensation for eligible positions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.