Customer Service Representative

Gandy Ink

Customer Service Representative at Gandy Ink handling printing inquiries from customers. Accountable for managing production schedules and providing customer support via multiple communication channels.

Posted 7/14/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer liaison activities, including managing print inquiries, scheduling, and providing updates on job status. Proficient in maintaining quality standards in print processes and ensuring customer satisfaction through effective communication.

Highest-signal resume keywords

Customer LiaisonPrint Process KnowledgeWork PlanningSchedulingColor Judgment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Print ProcessesProduction SchedulingOrder SpecificationQuote PreparationJob Status Management

Soft Skills

ReliabilityResponsibilityGood JudgmentCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesProduction SchedulePrint QualityJob StatusCompany Policies

About the role

Key responsibilities & impact

Acts as liaison between customer, sales and/or production departments
Receives customer print inquiries concerning prospective, current, and past orders
Maintains daily update of production schedule and keeps customer informed about status of their job
Interacts with customers by phone, online chat, email or in person about printing requirements
Fills out pre-production order specification information
Coordinates preparation of written quotes and proposals
Handles phone inquiries for job status, estimates, orders, changes and complaints
Provides customer with shipment confirmation
Maintains cleanliness of work area and equipment
Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws

Requirements

What you’ll need

High school diploma or general education degree (GED)
three to six months related experience and/or training in print processes
Strong skills in work planning, scheduling
Good judgment of color, design and print quality
Must be reliable, responsible and take direction well

Benefits

Comp & perks

401K with up to 4% Match
Medical, Dental, Vision, Life, Short and Long Term Disability
Generous Vacation and PTO plan
Annual employee recognition and rewards
Growth opportunities