Own the technical success of assigned enterprise accounts from onboarding through renewal.
Serve as the primary technical point of contact for customer IT, security, and engineering stakeholders.
Ensure customers achieve rapid and sustained time-to-value from the platform.
Lead technical onboarding, environment setup, and complex integrations (APIs, SSO, data pipelines, security controls).
Proactively monitor platform health, performance, and usage patterns to identify risks before they impact customers.
Act as a long-term technical advisor aligned to the customer’s architecture, roadmap, and maturity level.
Partner closely with Customer Success Managers to align technical execution with business outcomes.

Requirements

5–10+ years of experience in technical post-sales, customer engineering, or solutions roles within B2B enterprise SaaS.
Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts.
Experience supporting large enterprise customers in complex, multi-system environments.
Ability to translate technical concepts into clear business impact for non-technical stakeholders.
Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus.
Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer.

Benefits

Flexible working hours and the freedom to work fully remotely, while staying aligned with East Coast time.
Opportunity to make a real, lasting impact on a rapidly growing company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIsSSOdata pipelinescloud architecturesenterprise security conceptstechnical onboardingenvironment setupcomplex integrationsperformance monitoringrisk identification

Soft Skills

technical advisorycommunicationcollaborationcustomer engagementproblem-solvingbusiness impact translationstakeholder managementproactive monitoringcustomer success alignmentorganizational skills