Gamma

Customer Success Manager

• Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
• Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
• Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
• Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
• Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
• Channel customer feedback to Product and Design on features and use cases that unlock enterprise value

Community Manager

• Identify and activate Gamma users in your region, building relationships with creators, educators, and early adopters
• Host small-scale in-person or virtual events (workshops, hackathons, meetups) that introduce new users to Gamma and deepen engagement with existing ones
• Develop and deliver localized learning courses on Gamma designed to meet your region's language preferences
• Create region-specific content, templates, and resources that resonate with local audiences
• Manage and grow a regional community platform to foster peer-to-peer learning and collaboration
• Share monthly summaries of engagement highlights, community feedback, and product insights with the Gamma team

Customer Success Manager

Regional Community Manager