Customer Support Specialist

Gamdom

Join Gamdom as a Customer Support Agent assisting clients in Casino, eSports, and Sports products. Provide effective customer support through chat and email while addressing inquiries and resolving issues.

Posted 5/28/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceiGamingcryptocurrency

Soft Skills

communicationcollaborationindependencedecision-makingadaptabilityflexibility

Tools & Technologies

remote communication tools

Industry Keywords

eSports24/7 supportfirst-contact resolution

About the role

Key responsibilities & impact

Deliver prompt and effective assistance to our customers.
Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more.
Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution.
Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients.
Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Requirements

What you’ll need

Previous customer service experience (iGaming experience is a plus)
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
Experience in cryptocurrency is an advantage
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
Capable of working autonomously and making sound decisions to address customer needs
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

Benefits

Comp & perks

25 days of PTO
Equipment allowance
Flexible remote work