Galvion

ERP Support Analyst, Contract – Hybrid

Galvion

contract

Posted on:

Location Type: Hybrid

Location: Portsmouth • New Hampshire • United States

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Tech Stack

CloudERP

About the role

  • Collaborating with cross-functional teams to gather, analyze, and document ERP business requirements for all end-to-end processes in the business
  • Conducting in-depth analysis of ERP systems and identifying opportunities for improvement
  • Creating and maintaining process maps and work instructions to support communications, training, and change management initiatives
  • Analyzing manufacturing workflows, identifying bottlenecks, and recommending process improvements
  • Utilizing Infor CSI Syteline ERP expertise to support and enhance ERP system functionalities
  • Acting as a liaison between IT and business stakeholders to ensure alignment across the organization
  • Providing regular updates to the ERP Project Manager and assisting with project progress tracking
  • Supporting end-users and training initiatives to drive ERP adoption and efficiency
  • Experience in supporting projects with multiple vendors on a project as part of the ERP program model.
  • Experience with ERP support: ticketing systems, reporting, KPIs during project hyper care, and then acting as the key contact for ERP support to the business
  • Support on Power BI reporting for Sales, Finance, and other business functions.

Requirements

  • At least 5 years of prior experience as a Business Analyst or Support Analyst in a Syteline (CSI) environment
  • Bachelor’s degree in business administration, Information Technology, or a related field
  • Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
  • Exceptional analytical and problem-solving abilities, with experience translating business needs into technical requirements
  • Technical expertise in Infor CSI Syteline ERP, including implementation and enhancement experience, with a focus on Manufacturing
  • Understanding of defense manufacturing processes, including master data management, order management, production planning, materials management, quality, inventory control, engineering project management, and finance
  • Proficiency in requirements analysis and process mapping tools/methodologies using Visio for process flows
  • Working knowledge of Microsoft tools (MS Project, Word, PowerPoint, Teams) and familiarity with Project Platforms (JIRA, Zoho Project)
  • Power BI report creation from cloud data sources preferred.
Benefits
  • Equal Employment Opportunities (EEO) to all employees and applicants for employment
  • Commitment to non-discrimination in employment in every location in which the company has facilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP business requirements analysisInfor CSI Syteline ERPprocess mappingrequirements analysisPower BI reportingticketing systemsKPI reportingmanufacturing workflows analysischange managementdata management
Soft Skills
communication skillsinterpersonal skillsanalytical skillsproblem-solving skillscollaborationstakeholder managementtraining skillsproject trackingadaptabilityattention to detail
Certifications
Bachelor’s degree in business administrationBachelor’s degree in Information Technology