ERP Support Analyst, Contract – Hybrid

Galvion

ERP Support Analyst collaborating with teams to gather and document ERP business requirements for Galvion. Analyzing workflows and enhancing ERP system functionalities.

Posted 4/17/2026contractPortsmouth • New Hampshire • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Collaborating with cross-functional teams to gather, analyze, and document ERP business requirements for all end-to-end processes in the business
Conducting in-depth analysis of ERP systems and identifying opportunities for improvement
Creating and maintaining process maps and work instructions to support communications, training, and change management initiatives
Analyzing manufacturing workflows, identifying bottlenecks, and recommending process improvements
Utilizing Infor CSI Syteline ERP expertise to support and enhance ERP system functionalities
Acting as a liaison between IT and business stakeholders to ensure alignment across the organization
Providing regular updates to the ERP Project Manager and assisting with project progress tracking
Supporting end-users and training initiatives to drive ERP adoption and efficiency
Experience in supporting projects with multiple vendors on a project as part of the ERP program model.
Experience with ERP support: ticketing systems, reporting, KPIs during project hyper care, and then acting as the key contact for ERP support to the business
Support on Power BI reporting for Sales, Finance, and other business functions.

Requirements

What you’ll need

At least 5 years of prior experience as a Business Analyst or Support Analyst in a Syteline (CSI) environment
Bachelor’s degree in business administration, Information Technology, or a related field
Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
Exceptional analytical and problem-solving abilities, with experience translating business needs into technical requirements
Technical expertise in Infor CSI Syteline ERP, including implementation and enhancement experience, with a focus on Manufacturing
Understanding of defense manufacturing processes, including master data management, order management, production planning, materials management, quality, inventory control, engineering project management, and finance
Proficiency in requirements analysis and process mapping tools/methodologies using Visio for process flows
Working knowledge of Microsoft tools (MS Project, Word, PowerPoint, Teams) and familiarity with Project Platforms (JIRA, Zoho Project)
Power BI report creation from cloud data sources preferred.

Benefits

Comp & perks

Equal Employment Opportunities (EEO) to all employees and applicants for employment
Commitment to non-discrimination in employment in every location in which the company has facilities.

ATS Keywords

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Hard Skills & Tools

ERP business requirements analysisInfor CSI Syteline ERPprocess mappingrequirements analysisPower BI reportingticketing systemsKPI reportingmanufacturing workflows analysischange managementdata management

Soft Skills

communication skillsinterpersonal skillsanalytical skillsproblem-solving skillscollaborationstakeholder managementtraining skillsproject trackingadaptabilityattention to detail

Certifications

Bachelor’s degree in business administrationBachelor’s degree in Information Technology