Customer Operations Coordinator – m/f/d

Galvanek Bau GmbH

Customer Operations Coordinator at Galvanek Bau managing customer operations and coordinating tasks. Handle multiple stakeholder engagements and ensure project completion efficiently.

Posted 5/24/2026full-timeNürnberg • 🇩🇪 GermanyMid-LevelSenior💰 €40,000 - €50,000 per yearWebsite

About the role

Key responsibilities & impact

MANAGE CASES - Every customer case from contract signing to final invoice has a clear status.
COORDINATE APPOINTMENTS - You coordinate on-site appointments with customers.
LEAD CUSTOMERS AND PARTNERS - Welcome calls, defect resolution, payment follow-up.
DRIVE INTERNAL FOLLOW-UP - Sales reps not updating the CRM? You follow up and ensure updates are made.
KEEP DATA CLEAN - CRM and project management tool are kept up to date daily.
RESOLVE OUTSTANDING ITEMS - You investigate why customers haven't paid, resolve defects, and collect payments.
ESCALATE APPROPRIATELY - You recognize when a case can be resolved independently and when it requires escalation.

Requirements

What you’ll need

PRECISE MANAGEMENT - You have managed 20+ open cases involving multiple stakeholders.
EFFECTIVE ASSERTIVENESS - You handle difficult conversations with clear purpose.
INTERNAL ENFORCEMENT - You get colleagues and service providers to uphold their commitments.
PROACTIVE FOLLOW-UP - Nothing falls through the cracks with you.
ACTIVE TOOL MAINTENANCE - You actively use CRM and project management tools to manage your work.

Benefits

Comp & perks

CLEAR RESPONSIBILITY - You are fully responsible for your cases.
DIRECT COLLABORATION - You work directly with project management and executive leadership.
CLEAR, MEASURABLE GOALS - You are assessed against clear, measurable results.
LOW BUREAUCRACY - You work in an environment with short decision-making paths.
GROWTH THROUGH PERFORMANCE - If you consistently deliver strong results, your scope of responsibility will expand.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

precise managementeffective assertivenessinternal enforcementproactive follow-up