Operations Manager – Sales & Service

Galvanek Bau GmbH

Operations Manager responsible for overseeing B2C sales processes for heating systems. Leading coordination of sales and technical teams with a focus on customer interactions.

Posted 4/27/2026full-timeNuremberg • 🇩🇪 GermanyJuniorMid-Level💰 €42,000 - €52,000 per yearWebsite

About the role

Key responsibilities & impact

CONTROL END-TO-END PROCESSES – Every customer case has a clear status and a defined next step.
DRIVE SALES & TECHNICIANS – Influence without formal disciplinary authority.
CUSTOMER CALLS – Follow up on open quotes and prevent cancellations during the statutory withdrawal period.
HANDLE ABSENCES – Salesperson sick or on vacation? You step in immediately.
ORGANIZE ONBOARDING – New technicians are onboarded via standardized group calls.

Requirements

What you’ll need

PROCESS OWNERSHIP – You have at least 2 years' experience owning an end-to-end process.
PHONE-FIRST ATTITUDE – You pick up the phone before you start typing.
INFLUENCE WITHOUT HIERARCHY – You have guided experienced colleagues without being their formal manager.
50+ CASES IN PARALLEL – You have a system for managing many concurrent cases with multiple stakeholders and deadlines.

Benefits

Comp & perks

REAL RESPONSIBILITY – You own the complete process.
SHORT DECISION PATHS – You work directly with Sales Leadership and Executive Management.
MEASURABLE RESULTS – You will be assessed against concrete metrics: response times, cancellation rate, conversion, and utilization.
PERFORMANCE-BASED COMPENSATION – Competitive starting salary. Those who deliver results can quickly earn above-average pay through salary adjustments and a quarterly bonus tied to concrete KPIs.
HYBRID WORKING – On-site presence for the first 90 days, then hybrid.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

process ownershipinfluence without hierarchyphone-first attitudeorganizational skillscustomer servicecase managementstakeholder management