Customer Operations Coordinator

Galvanek Bau GmbH

Customer Operations Coordinator managing various customer operations in hybrid role. Ensuring structured workflow and clear communication with stakeholders in customer projects.

Posted 4/16/2026full-timeNuremberg • 🇩🇪 GermanyMid-LevelSenior💰 €40,000 - €50,000 per yearWebsite

About the role

Key responsibilities & impact

MANAGE CASES – Every customer case from contract signing to final invoice has a clear status, a next step and an owner.
COORDINATE APPOINTMENTS – You schedule on-site appointments with customers, coordinate installations with subcontractors, and manage handovers after completion.
LEAD CUSTOMERS AND PARTNERS – Welcome calls, defect resolution, payment collection, coordination with subcontractors and sales.
DRIVE INTERNAL FOLLOW-UP – Sales reps not updating the CRM? You hold them accountable.
KEEP DATA CLEAN – CRM and project management tools are kept up to date on a daily basis.

Requirements

What you’ll need

PRECISE MANAGEMENT – You have simultaneously managed 20+ open cases with multiple stakeholders, deadlines and potential escalations.
CONTROLLED ASSERTIVENESS – You conduct difficult conversations with purpose. You resolve conflicts, pursue payments, and remain calm and clear even when situations are uncomfortable.
INTERNAL ENFORCEMENT – You get colleagues and service providers to follow through on commitments. You address issues directly, persistently follow up, and escalate in a structured way when necessary.
PROACTIVE FOLLOW-UP – Nothing slips through with you. You follow up, verify results, and ensure problems do not recur.
ACTIVE TOOL MAINTENANCE – You actively use CRM and project management tools to steer your work, not just for documentation.

Benefits

Comp & perks

CLEAR OWNERSHIP – You are fully responsible for your cases. You decide what happens next and keep the process on track.
DIRECT COLLABORATION – You work directly with project management and executive leadership. Decisions are made quickly without long approval loops.
MEASURABLE PERFORMANCE – You are evaluated on clear, measurable results, not on subjective impressions. You always know where you stand.
LOW BUREAUCRACY – You work in an environment with short decision paths. Things are decided and executed rather than debated at length.
PERFORMANCE-DRIVEN GROWTH – If you consistently deliver strong results, your area of responsibility grows. No fixed career levels, but real progression based on performance.

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Soft Skills

precise managementcontrolled assertivenessinternal enforcementproactive follow-up