Galvanek Bau GmbH

Customer Operations Coordinator

Galvanek Bau GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Nuremberg • Germany

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Salary

💰 €40,000 - €50,000 per year

About the role

  • MANAGE CASES – Every customer case from contract signing to final invoice has a clear status, a next step and an owner.
  • COORDINATE APPOINTMENTS – You schedule on-site appointments with customers, coordinate installations with subcontractors, and manage handovers after completion.
  • LEAD CUSTOMERS AND PARTNERS – Welcome calls, defect resolution, payment collection, coordination with subcontractors and sales.
  • DRIVE INTERNAL FOLLOW-UP – Sales reps not updating the CRM? You hold them accountable.
  • KEEP DATA CLEAN – CRM and project management tools are kept up to date on a daily basis.

Requirements

  • PRECISE MANAGEMENT – You have simultaneously managed 20+ open cases with multiple stakeholders, deadlines and potential escalations.
  • CONTROLLED ASSERTIVENESS – You conduct difficult conversations with purpose. You resolve conflicts, pursue payments, and remain calm and clear even when situations are uncomfortable.
  • INTERNAL ENFORCEMENT – You get colleagues and service providers to follow through on commitments. You address issues directly, persistently follow up, and escalate in a structured way when necessary.
  • PROACTIVE FOLLOW-UP – Nothing slips through with you. You follow up, verify results, and ensure problems do not recur.
  • ACTIVE TOOL MAINTENANCE – You actively use CRM and project management tools to steer your work, not just for documentation.
Benefits
  • CLEAR OWNERSHIP – You are fully responsible for your cases. You decide what happens next and keep the process on track.
  • DIRECT COLLABORATION – You work directly with project management and executive leadership. Decisions are made quickly without long approval loops.
  • MEASURABLE PERFORMANCE – You are evaluated on clear, measurable results, not on subjective impressions. You always know where you stand.
  • LOW BUREAUCRACY – You work in an environment with short decision paths. Things are decided and executed rather than debated at length.
  • PERFORMANCE-DRIVEN GROWTH – If you consistently deliver strong results, your area of responsibility grows. No fixed career levels, but real progression based on performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
precise managementcontrolled assertivenessinternal enforcementproactive follow-up