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Customer Success Analyst
GaldermaCustomer Success Analyst optimizing supply chains, compliance, and analytics for Galderma’s dermatology products. Developing Power BI dashboards and automation to improve customer service and operational performance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supply chain management, customer service, and operational excellence, with a strong focus on data analysis, process improvement, and compliance. Proficient in developing actionable insights through advanced reporting and business intelligence tools.
Highest-signal resume keywords
Supply Chain ManagementOrder-To-Cash ProcessesPower BI Dashboard DevelopmentLean Six Sigma MethodologiesERP Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Supply Chain ManagementOrder-To-Cash ProcessesData AnalysisProcess ImprovementDashboard DevelopmentAutomationSQLBusiness IntelligenceCost RecoveryCompliance Management
Soft Skills
Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsRelationship Management
Tools & Technologies
Power BIMicrosoft Office SuiteERP SystemsAI-Enabled ToolsAutomation Tools
Industry Keywords
Supply Chain StrategyCustomer ExperienceContinuous ImprovementShared Service OrganizationsThird-Party Providers
Tech Stack
Tools & technologiesERPOracleSQL
About the role
Key responsibilities & impact- Lead customer operational initiatives for assigned accounts
- Support supply chain strategy, customer experience, and growth objectives
- Serve as the primary supply chain partner for customers and internal stakeholders
- Manage customer supply chain requirements and compliance programs
- Monitor cost savings, including cost recovery and cost avoidance
- Prepare for customer compliance-program changes and support distribution expansion
- Build and maintain customer relationships
- Resolve order blocks, allocation issues, claims, and service disruptions
- Monitor customer satisfaction and implement corrective actions
- Develop, review, and maintain processes, SOPs, work instructions, and customer documentation
- Monitor and analyze supply chain KPIs
- Conduct operational reviews and identify risks and improvement opportunities
- Provide leadership reporting and actionable recommendations
- Design, develop, and maintain Power BI dashboards
- Leverage AI, automation, and digital tools to streamline reporting and decision-making
- Translate business requirements into dashboards, KPIs, and automated reporting solutions
- Improve data quality, governance, and process efficiency with cross-functional teams
- Identify and implement automation opportunities
- Drive continuous improvement and process governance initiatives
- Lead cross-functional projects involving compliance, service execution, and business performance
Requirements
What you’ll need- Bachelor’s degree in supply chain, Business, or related field
- Minimum 5+ years of experience in customer service, supply chain, or O2C operations
- Strong knowledge of Order-to-Cash processes, including order management, billing, deductions, and collections
- Experience with ERP systems; Oracle or similar preferred
- Advanced proficiency in Microsoft Office Suite, including Excel, Power Query, Power Pivot, Word, and PowerPoint
- Experience with business intelligence and reporting platforms, including Power BI
- Ability to develop dashboards, create data models, automate reporting processes, and present actionable business insights
- Strong analytical, problem-solving, and organizational skills
- Excellent written and verbal communication skills
- Experience with shared service organizations or third-party providers, such as GBS, BPO, 3PL, or vendors
- Knowledge of Lean, Six Sigma, process mapping, and continuous improvement methodologies
- Knowledge of accounting principles related to O2C processes
- Ability to use AI-enabled tools and advanced analytics
- Ability to translate complex datasets into executive-level insights and recommendations
- Understanding of AI-driven analytics, forecasting, workflow automation, and continuous improvement methodologies
- Familiarity with SQL, data querying, or database concepts
- Ability to perform standard office activities, including extended computer use and virtual and in-person meetings
- Eligible to work in the United States; the role does not offer work-authorization sponsorship
Benefits
Comp & perks- Annual short-term incentive program, subject to plan terms and eligibility requirements
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan with employer match
- Paid time off
- Competitive compensation
- Opportunities for growth and development
- Collaboration in an inclusive and innovative environment