VP, Account Management
Vi
Mortgage Sales Manager
Galaxy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🏈 Anywhere in North America
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Process mortgage loan applications from GalaxyOne's existing customer base through our proprietary digital platform
- Guide customers through the digital application process, providing personalized support and consultation
- Maintain high customer satisfaction by delivering exceptional digital-first mortgage experiences
- Serve as the designated qualifying individual for GalaxyOne's mortgage broker license
- Oversee and supervise loan origination staff
- Ensure proper licensing and continuing education requirements are met for all loan originators
- Collaborate with GalaxyOne's technology team to optimize the digital mortgage experience
- Provide feedback on platform functionality and customer journey improvements
- Develop digital workflows that enhance efficiency while maintaining compliance standards
- Support customers transitioning from other Galaxy Digital services to mortgage products
- Monitor and analyze digital conversion metrics and customer engagement data
Requirements
- Bachelor's degree in Finance, Business, or related field preferred
- Active NMLS license with clean regulatory history
- 3+ years of total mortgage lending experience
- Minimum 3 years of active, recent mortgage origination experience
- Experience serving as a qualifying individual for mortgage broker operations
- Knowledge of state-specific mortgage broker licensing requirements
- Comprehensive knowledge of mortgage products including conventional, FHA, VA, USDA, and jumbo loans
- Proven track record of digital loan origination with focus on customer conversion and retention
- Strong analytical and problem-solving abilities with fintech experience preferred but not required
- Excellent written and verbal communication skills for digital customer support
- Detail-oriented with strong organizational skills in fast-paced digital environments
- Ability to work collaboratively with technology and product teams
- Customer-centric mindset with focus on digital user experience optimization
Benefits
- Competitive base salary and discretionary bonus
- Fully remote work schedule
- Flexible Time Off (i.e. unlimited paid vacation days)
- Company paid Holidays (11)
- Company paid sick leave
- Company-paid health and protective benefits for employees, partners, and other dependents
- 3% 401(k) company contribution
- Generous paid Parental Leave
- Free virtual coaching and counseling sessions through Headspace
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage loan processingdigital application processloan originationmortgage productsdigital workflowscustomer conversion metricscustomer engagement datafintech experienceanalytical skillsproblem-solving
Soft skills
customer satisfactionpersonalized supportcommunication skillsorganizational skillscollaborationdetail-orientedcustomer-centric mindsetconsultationsupervisory skillsfocus on user experience
Certifications
Bachelor's degree in FinanceBachelor's degree in BusinessNMLS license
