Galaxy Group

IT Support

• Provide hands-on technical leadership for the organization's IT systems and infrastructure
• Manage technology implementation projects and the organization's CMMC compliance
• Serve as the primary technical resource for the organization, resolving escalated hardware, software, network, and server issues in a timely manner
• Manage and maintain servers (physical and virtual), network infrastructure (switches, firewalls, wireless access points), and end-user workstations
• Provide ongoing systems support across business-critical applications, servers, and infrastructure, ensuring uptime and timely resolution of system-level issues
• Supervise IT staff and/or contractors, and manage the department's budget and technology roadmap
• Plan, budget, and lead the implementation of new hardware, software, and cloud systems, coordinating rollout with minimal disruption to the business
• Perform Active Directory administration, including account management, permissions, group policy, and domain functions
• Administer and support the organization's ERP system, including user access, configuration, integrations, and coordination with the ERP vendor on upgrades and issues
• Own the organization's CMMC compliance program, including maintaining the System Security Plan (SSP) and Plan of Action & Milestones (POA&M)
• Map and maintain security controls against NIST SP 800-171 and CMMC practice requirements
• Maintain compliance documentation, policies, and audit evidence, and lead internal audits in preparation for external review
• Keep servers and workstations current on patches, anti-virus, and endpoint protection updates
• Manage relationships with IT vendors and managed service providers, including contracts, licensing renewals, and procurement
• Develop and maintain IT policies and standard operating procedures for the department
• Prioritize workload to ensure the most critical issues and projects are addressed first
• Take on additional projects and offer support for other IT-related issues as they arise

IT Manager