Windows Applications Administrator
Galapagos Federal Systems
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $95,000 - $116,000 per year
About the role
- Install, configure, test, deploy, update, and patch DTMO Government Off-The-Shelf (GOTS) and Commercial Off-The-Shelf (COTS) applications on Windows platforms
- Troubleshoot application issues and respond to user inquiries, ensuring timely resolution and system availability
- Perform routine application maintenance, including reviewing error logs, diagnosing issues, and implementing corrective actions
- Configure user access controls and monitor application stability, performance, and security throughout the software life cycle
- Support logging and monitoring tools that capture security events and integrate with DMDC-approved monitoring systems
- Coordinate with DMDC IT System Administrators to resolve infrastructure-related issues affecting application performance and availability
- Provide technical support and guidance to DTMO users, system administrators, and IT leadership
- Support external system connectivity, including white listing activities, port and protocol configuration, submission requests, and validation processes
- Develop and maintain technical documentation, including network diagrams, standard operating procedures (SOPs), and port and protocol inventories
- Support Governance Board processes, including preparation of documentation, change request reviews, level-of-effort estimates, impact assessments, and stakeholder coordination
- Participate in disaster recovery testing to ensure restoration of DTMO enterprise services, including the DTMO Passport website
- Restore normal operations following incidents, conduct root cause analysis, and apply ITIL best practices for incident and problem management
- Monitor production systems and respond to outages within established service-level requirements, including notifying the government IT manager within 10 minutes of detection
Requirements
- Must obtain and maintain a Tier 3 (T3) or higher background investigation
- 5+ years of experience administering applications in Windows Server environments
- Experience supporting Windows-based applications in enterprise or government IT environments
- Strong knowledge of Windows Server operating systems and Microsoft Windows environments
- Experience with application installation, configuration, troubleshooting, and lifecycle management
- Familiarity with Active Directory, Group Policy, and Windows system services
- Experience administering Internet Information Services (IIS)
- Understanding of system monitoring, performance tuning, and troubleshooting methodologies
- Experience supporting change management, patch management, and system updates in controlled environments
- Ability to diagnose and resolve complex application issues in collaboration with infrastructure and development teams
- Strong analytical, organizational, and problem-solving skills
- Ability to work effectively within cross-functional IT teams and federal program environments
- Strong written and verbal communication skills, including technical documentation
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental Leave
- Tuition reimbursement
- Paid federal holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows Serverapplication installationapplication configurationtroubleshootinglifecycle managementActive DirectoryGroup PolicyInternet Information Services (IIS)system monitoringperformance tuning
Soft Skills
analytical skillsorganizational skillsproblem-solving skillscommunication skillscollaborationcross-functional teamwork
Certifications
Tier 3 (T3) background investigation