Gainwell Technologies

Vice President

• Develop the multi-year Testing Transformation roadmap aligned with organizational modernization, strategic Medicaid priorities, and CMS/state regulatory demands
• Establish and enforce enterprise testing standards, frameworks, and best practices for functional, regression, API, UI, UAT, non-functional, and end-to-end testing
• Introduce shift-left, shift-right, continuous testing, and predictive quality methodologies
• Lead the evaluation, adoption, and scaling of AI-driven testing capabilities
• Partner with data science, architecture, and platform engineering to incorporate AI/ML models into test insights, risk analytics, and release decisioning
• Implement GenAI tools to accelerate test creation, documentation, analysis, and reporting
• Build strong partnerships with business owners, clinical operations, compliance, and Medicaid teams
• Ensure test strategies directly support business goals, regulatory obligations, and operational readiness
• Drive business participation in test planning, UAT, validation cycles, and release readiness reviews
• Define and implement the enterprise automation strategy, ensuring scalability across platforms and regulatory programs
• Increase automation coverage across integration, regression, performance, API, and UI testing
• Partner with DevOps to embed test automation into CI/CD pipelines
• Ensure automation contributes to measurable improvements in speed, cost, and quality
• Oversee performance engineering and load/volume testing for mission-critical platforms (claims, eligibility, digital, interoperability, EDI/FHIR)
• Lead all QA vendor relationships, including multi-shore delivery partners, test centers of excellence, and specialized testing firms
• Own strategy and governance for enterprise test tools including automation frameworks, test management platforms, defect management, performance tools, and AI-driven capabilities
• Ensure consistent adoption, tool standardization, and alignment with architecture
• Evaluate current testing talent, competencies, and organizational structure
• Create a skills development roadmap including AI skills, automation engineering, performance engineering, and regulatory testing maturity
• Build a strong leadership pipeline and foster a culture of quality, innovation, and accountability
• Ensure high engagement and productivity across local, remote, and offshore teams

Vice President, Testing Practice

Full-stack Engineer

• Design, coding, and testing documentation to create a technical product that meets client expectations
• Perform vital development, domain, application design, and database methodologies
• Serve as a technical consultant to senior management for complex projects
• Applications development in C and support across all phases of the full development life cycle
• Application implementation across the development life cycle
• Application development policies and procedures; and analysis

Batch Developer – UNIX, LINUX, C, SQL

Analyst

• Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents
• Lead troubleshooting efforts for complex technical problems
• Participate in an afterhours and weekend On Call rotation
• Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation
• Develop and maintain knowledge base articles, FAQs, and other documentation
• Identify and escalate recurring issues to appropriate teams
• Contribute to the development and implementation of service desk best practices and procedures
• Proactively monitor system performance and identify potential problems
• Participate in project work related to IT service improvements
• Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions
• Maintain a positive and professional demeanor at all times
• Participate in team meetings and training sessions

Service Desk Analyst

Customer Support

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Senior Assistant, Customer Support

Business Intelligence Developer

• Collaborate with team members to collect and understand data requirements for various business needs.
• Assist in building and maintaining dashboards and reports to visualize business insights.
• Perform basic data cleaning, transformation, and validation to ensure data accuracy.
• Support team members in optimizing data workflows and SQL queries.
• Document processes and maintain records of work to enhance knowledge sharing within the team.
• Conduct exploratory data analysis under guidance and communicate findings effectively.

Business Intelligence Analyst

Security Engineer

• Designs audits of computer systems to ensure they are operating securely and that data is protected from both internal and external attack.
• Makes recommendations for preventive measures as necessary.
• Assesses assigned system to determine system security status.
• Designs and recommends security policies and procedures to implement; ensures compliance to policies and procedures.
• Designs training materials for computer security education and awareness programs.
• Evaluates highly complex security systems according to industry best practices to safeguard internal information systems and databases.
• Defines and reviews security requirements and subsequently reviews complex systems to determine if they have been designed and established to comply with established standards.
• Leads investigations of security violations and breaches and recommends solutions; prepares reports on intrusions as necessary and provides analysis summary to management.
• Responds to more complex queries and requests for computer security information and reports from both internal and external customers.
• Provides technical consultation on highly complex tasks; may assist and/or provide limited direction to lower level technical personnel.
• Provides product recommendations of security packages to customers; Reviews vendor products and makes recommendations as appropriate.
• Conducts cost analyses to determine feasibility of new products for clients.

Information Security Specialist

Data Engineer

• Architect Scalable Data Pipelines: Design, develop, and maintain reliable ETL/ELT workflows using Databricks, Spark, and Python.
• Enable Data Access & Analytics: Partner with analytics, product, and engineering teams to ensure timely, accurate, and governed access to data for downstream reporting and analytics.
• Optimize Data Workflows: Improve performance, reduce latency, and streamline processes by tuning SQL, optimizing Spark jobs, and enhancing cloud data pipelines.
• Leverage Cloud Infrastructure: Utilize AWS services (e.g., S3, Glue, Lambda) to manage and scale data engineering workloads.
• Drive Best Practices: Establish and maintain data engineering standards, including code quality, data security, version control, and documentation.
• Build & Maintain Data Models: Construct and support dimensional and normalized data models that support cross-functional use cases and reporting needs.
• Automation & Monitoring: Set up robust pipeline orchestration (e.g., with Airflow, Databricks Jobs, or AWS Step Functions) and monitoring/alerting systems.
• Collaborate Cross-Functionally: Work with data analysts, scientists, and business users to understand requirements and transform raw data into business-ready datasets.

Senior Data Engineer

• Collaborate with team members and stakeholders to define key business metrics and gather requirements
• Architect data pipelines, design, and build new dashboards for stakeholders
• Maintain and improve existing data infrastructure and dashboards
• Publish and maintain clear documentation for users
• Identify ways to streamline and improve efficiency of our data
• Implement changes to optimize SQL queries and data workflows
• Work with cross-functional teams to identify data needs and gaps
• Lead projects end-to-end and provide thought partnership

Senior Business Intelligence Analyst

Accounts Payable

• Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity.
• Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client.
• Coordinate activities necessary to administer the end-to-end process
• Support sales in new CEV and SNAP client pursuits
• Engage in new client implementation activities
• Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
• Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
• Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
• Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
• Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
• Interacts with executives and supporting staff
• Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.

Community Engagement Analyst – SNAP

• Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity
• Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client
• Coordinate activities necessary to administer the end-to-end process
• Support sales in new CEV and SNAP client pursuits
• Engage in new client implementation activities
• Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
• Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
• Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
• Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
• Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
• Interacts with executives and supporting staff
• Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.

Community Engagement Analyst, SNAP Verification

• Support the performance and delivery of Community Engagement Verification, SNAP Verification, and SNAP Integrity products
• Collaborate closely with cross‑functional partners
• Help ensure clients receive timely updates and responses
• Navigate ambiguity to drive positive outcomes for clients
• Contribute to operational rigor aligned with Medicaid and SNAP regulations