Gainwell Technologies

Security Engineer

• Manages development, documentation, and presentation of information system security education, awareness, and training activities for facility management, information system personnel, users and others, as appropriate.
• Oversees identification and documentation of unique local threats/vulnerabilities to information system.
• Manages coordination of the facility information system security program with other facility security programs.
• Oversees periodic self-inspections of the facility's information system program are conducted as part of the overall facility self-inspection program and that corrective action is taken for all identified findings and vulnerabilities.
• Manages development of facility procedures to govern marking, handling, controlling, removing, transporting, sanitizing, reusing, and destroying media and equipment containing classified information.
• Manages reports of information system security incidents.
• Follows up to ensure that proper protection or corrective measures have been taken when an incident/vulnerability has been discovered.
• Oversees implementation of vendor supplied authentication (password, account names) features or security relevant features.
• Oversees implementation of security features for the detection of malicious code, viruses, and intruders (hackers), as appropriate.
• Develops and implements specific and remote maintenance procedures based on requirements provided by the CSA.
• Oversees selection, hiring, training, and evaluation of employees to enhance their performance, development, and work product.
• Addresses performance issues and makes recommendations for personnel actions.
• Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Oversees preparation and recommendation of operating and personnel budgets for approval.
• Monitors spending for adherence to budget, recommends variances as necessary.

Senior Manager, Information Systems Security

Manager

• Manage portfolio work intake, prioritization, and resource allocation using Agile demand management, specifically for MMIS Medicaid projects and enhancements.
• Implement and oversee Agile methodologies (Scrum, Kanban, SAFe) across multiple teams working on Medicaid eligibility, claims, provider management, and related modules.
• Ensure compliance with Medicaid regulations, CMS guidelines, and state-specific requirements throughout the portfolio lifecycle.
• Continuously improve team productivity through process optimization, Lean/Agile methodologies, and value stream mapping, with a focus on Medicaid operational excellence.
• Develop and maintain executive dashboards and metrics-driven reporting for leadership, highlighting Medicaid program performance, regulatory compliance, and operational KPIs.
• Align portfolio initiatives with Medicaid program strategy, state and federal mandates, and business objectives.
• Facilitate regular portfolio reviews, audits, and coaching sessions for MMIS teams.
• Lead incident and problem management processes, root cause analysis, and service improvement initiatives within the Medicaid ecosystem.
• Collaborate with stakeholders, including executive leadership, state agencies, and Medicaid program managers, to communicate portfolio health and recommendations.

Agile Portfolio Manager – MMIS Medicaid Domain

Program Manager

• Coordinate the delivery of pharmacy solution suite for state Medicaid program(s)
• Lead cross-functional programs for complex software implementation projects
• Oversee planning, execution, risk management, stakeholder alignment, and delivery across projects
• Serve as primary point of coordination between business stakeholders, engineering, product, vendors, and customers

Designer

• Head up technical teams and workstreams in designing, developing, testing and installing complex database applications
• Oversee relationships between application architects and developers
• Write complex design, coding and testing documentation
• Provide technical consulting on complex projects
• Mentor and guide less experienced application designers

Advisor Application Designer

• design, develop, install, test and document applications software
• support coordination between application architects and developers
• define and develop project requirements, functional specifications
• develop technical documentation and test plans
• work closely with software developers

Application Designer

Call Center Representative

• Handle escalated calls and complex customer inquiries by researching issues, identifying solutions, and ensuring timely follow-up and resolution
• Support day-to-day customer service operations by assisting supervisors/managers with workflow, call handling, documentation, and transaction accuracy
• Mentor, coach, and support less experienced team members by sharing knowledge, answering questions, and helping reinforce proper procedures
• Research customer inquiries, process requests, update account history, and document outcomes clearly and accurately
• Review client reports, monitor daily transactions, and recommend workflow or procedure improvements to support efficiency and data integrity
• Serve as a resource for team members, management, and customers regarding customer service issues, escalations, and operational questions

Call Center Unit Lead

• manages end-to-end product and engineering delivery
• leads the evolution of product management and engineering best practices
• oversees enhancement, design, pricing, and lifecycle management of products and services
• partners with customers, stakeholders, and development teams
• drives secure development practices across the lifecycle
• identifies opportunities to leverage AI/ML
• manages client expectations and balances organizational and customer priorities
• maintains revenue forecasts
• builds and leads high-performing engineering teams
• oversees operating and personnel budgets

Product Manager

Marketing

• Oversee and integrate the work of Product Marketing and Field Marketing/ABM Strategy to create unified marketing strategies for Gainwell’s solutions, ensuring alignment with company goals and market needs.
• Develop and lead the go-to-market plans for Gainwell public health and Medicaid solutions, focusing on positioning, messaging, and differentiation across both product and account-specific marketing campaigns.
• Work closely with product management, sales, account leaders, and sector growth leaders to ensure that marketing efforts support both broad product initiatives and targeted ABM programs for key state accounts.
• Ensure that core messaging and value propositions are consistent across all product and account marketing initiatives, effectively communicating the value of Gainwell’s solutions to public sector decision-makers.
• Lead a Field Marketing/ABM team to tailor product messaging for specific state accounts, ensuring personalized marketing efforts align with broader company objectives.
• Lead the development of marketing assets, campaigns, and sales enablement tools that support both product-level and account-level needs, providing the Field Marketing team with resources to target decision-makers effectively.
• Leverage insights from Field Marketing/ABM and product teams to refine go-to-market strategies and continually improve positioning based on market feedback, competitive analysis, and customer needs.
• Define and track key performance indicators (KPIs) across product marketing and ABM initiatives, ensuring campaigns and strategies deliver measurable impact on growth and customer engagement.

Vice President – Marketing

• Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs)
• Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership
• Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing
• Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities
• Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience

Supervisor, Healthcare Call Center

Administration

• Onboarding and ongoing training of contract management system users to support business growth initiatives
• Maintaining and abstracting contractual agreements in contract management system
• Managing contract expirations, including renewals and terminations
• Generating and updating management reports through the contract management system
• Overseeing the analysis of data to ensure business controls and data integrity
• Coordinating periodic certifications, and other disclosure-based documentation required by contracts and regulatory bodies

Contract Administrator

AI Engineer

• Design, build, and train machine learning and deep learning models for healthcare applications
• Develop, test, and deploy AI solutions in cloud and on-premise environments
• Work with large healthcare datasets and ensure compliance with HIPAA
• Implement and optimize AI models with software engineers
• Monitor, refine, and optimize AI models for accuracy and efficiency

Principal AI Engineer

DevOps Engineer

• Define and lead the enterprise Application Security and DevSecOps strategy aligned to business objectives
• Build and mature a shift-left security program integrated into CI/CD pipelines
• Establish and implement roadmap for API security, including governance, discovery, and runtime protection
• Balance governance with enablement by establishing guardrails, reusable patterns, and self-service security tooling that empower engineering teams
• Lead, mentor, and grow a high-performing security engineering team
• Oversee secure coding practices, SAST/DAST/SCA tooling, and vulnerability management processes
• Define API security standards including authentication, authorization, rate limiting, and data protection
• Drive threat modeling practices across critical applications and services
• Partner with engineering and development teams to remediate risks and improve secure design patterns
• Embed automated security controls into CI/CD pipelines
• Champion developer-first security tooling and workflows
• Partner with DevOps teams to ensure secure infrastructure-as-code (IaC) practices
• Measure and improve security posture through pipeline metrics and KPIs
• Define and maintain secure SDLC policies, standards, and control frameworks
• Establish secure design and architecture requirements for new systems
• Ensure alignment with regulatory and compliance requirements (e.g., SOC 2, ISO 27001, NIST)
• Lead security reviews and design approvals for critical initiatives
• Design and implement role-based and just-in-time developer security training programs
• Build secure coding guidelines and internal knowledge resources
• Drive security awareness and culture across engineering teams
• Partner with leadership to ensure adoption and accountability
• Define KPIs and KRIs for application and DevSecOps security maturity
• Report on risk posture, vulnerabilities, and program effectiveness to executive leadership
• Continuously assess and improve tooling, processes, and coverage

Director of Application and DevSecOps Security

Project Manager

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
• Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones
• Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations
• Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables
• Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements
• Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live
• Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes
• Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery
• Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams
• Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed
• Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment
• Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients
• Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes
• Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
• Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement.

Experienced CX Project Manager

• Drive the development of AI-powered solutions
• Collaborate with product and engineering teams
• Lead a team of AI engineers and data scientists
• Establish best practices for AI and GenAI deployment
• Stay informed about advancements in AI

Director, AI Engineering

• Design, develop, and deploy advanced AI solutions
• Lead a cross functional team to drive AI solution delivery
• Develop, test, and deploy AI solutions in cloud and on-premises
• Work with large healthcare datasets, performing data preprocessing, feature engineering
• Implement and optimize AI models within Gainwell’s existing technology stack
• Continuously monitor, refine, and optimize AI models for accuracy and efficiency
• Ensure AI implementations adhere to healthcare industry regulations