Vice President, Engagement Lead
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $160,000 - $228,600 per year
Job Level
About the role
- Ensure that delivery of the service or technical solution meets contractual specifications
- Shape and drive strategies to ensure that company's delivery model remains a competitive differentiator
- Lead the company's global service operations with focus on quality and consistency
- Develop and maintain a strategy for use of leveraged service centers
- Serve as a key contributor to shaping company's vision for a global delivery model
- Evaluate effectiveness of company performance in relation to contracts and delivery
- Recommend methods to increase performance and delivery standards
- Provide independent voice and advice on review of proposals and accounts
- Oversee delivery assurance reporting
- Partner with legal and financial teams to assess compliance
- Ensure delivery model adheres to standards and best practices
- Direct and manage budget; ensure activities are appropriately funded
Requirements
- Master's degree or equivalent combination of education and experience
- Twenty or more years of related experience
- Fifteen or more years in a supervisory or management capacity
- Experience working with product and services delivery in a global environment
- Experience working in a global organization of size, scope and complexity
- Experience working with management implications of various forms of financial data and contracts/service agreements
Benefits
- Comprehensive health benefits
- Flexible vacation policy
- 401(k) employer match
- Educational assistance
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service deliverycontract managementperformance evaluationbudget managementdelivery assurancecompliance assessmentstrategic planningquality assuranceleveraged service centersglobal operations management
Soft Skills
leadershipstrategic thinkingcommunicationcollaborationproblem-solvingadvisory skillsindependent judgmentorganizational skillsnegotiationdecision-making
Certifications
Master's degree