Healthcare Customer Service Representative
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Tallahassee • Florida • United States
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Salary
💰 $37,440 - $41,600 per year
About the role
- Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel
- Provides consultancy utilizing knowledge and expertise on insurance and healthcare
- Develops and implements general insurance and health care policies in accordance with state and federal laws
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation
- Reviews and recommends modification to procedures and workflow as necessary
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Most benefits start on first day of employment
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicehelp desk softwareMicrosoft Office
Soft Skills
problem-solvingwritten communicationoral communicationteam collaboration