Account Delivery Manager
Gainwell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Anchorage • Alaska • United States
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Salary
💰 $121,900 - $174,100 per year
About the role
- Manage the delivery of operational services for an account (people, processes, and technology).
- Directs daily work activities and priorities, driving innovation, cost efficiency, and performance optimization.
- Build, develop, motivate, and lead teams of leaders and individual contributors, supporting employees through ongoing execution of management activities.
- Establish and effectively lead weekly, monthly, and quarterly routines to achieve Client contractual SLAs and bonus targets, assigned goals, objectives, and account scorecard deliverables.
- Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
- Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
- Maintain budgets and lead and contribute to projects (Business as Usual [BAU] and Transformation).
- Partner with other leaders to positively influence the financial impact for their respective business area(s).
- Contribute to developing new service offerings and enhancements based on market trends and customer needs.
Requirements
- 9 or more years of people management experience and healthcare account management or customer contact center leadership
- Proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.)
- Knowledge of and experience managing diverse teams across business operational areas (Authorized Services, Customer Contact Centers, Mailroom, Pharmacy, Provider Enrollment, etc.) and Industry DDI (design, develop, and implementation) acumen of Healthcare/Medicaid modules are also preferred.
- Advanced experience leading moderate to large cross-functional teams and initiatives; demonstrated proficiency in collaborating in matrixed organizations.
- Strong written and oral communication and interpersonal skills to work effectively with team members, customers, and clients.
- Demonstrated ability to interpret data and metrics to drive informed decisions and address complex service delivery challenges effectively.
Benefits
- generous, flexible vacation policy
- educational assistance
- comprehensive health benefits
- 401(k) employer match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
people managementcontact center managementbudget managementdata interpretationperformance optimizationrisk managementproject managementservice deliveryinnovationcost efficiency
Soft Skills
leadershipteam buildingcommunicationinterpersonal skillscollaborationproblem-solvingchange managementmotivationinfluenceadaptability