Subrogation Call Center Supervisor
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $48,400 - $69,200 per year
Job Level
About the role
- Supervise, coach, and develop remote call center agents and team leads
- Monitor and manage key performance indicators
- Conduct performance evaluations, coaching sessions
- Handle escalated customer concerns
- Ensure adherence to policies and regulatory requirements
Requirements
- High School Diploma/GED
- Minimum 1 year of supervisory or team lead experience in a call center environment
- 2–3 years of call center experience in a high-volume, metrics-driven environment
- Strong knowledge of call center performance metrics
- Demonstrated experience coaching employees
Benefits
- Comprehensive health benefits
- 401(k) employer match
- Flexible vacation policy
- Professional development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center performance metricscoachingperformance evaluations
Soft Skills
supervisionteam leadershipcommunicationproblem-solving
Certifications
High School DiplomaGED