Track and monitor contract deliverables, milestones, risks, and issues; escalate concerns appropriately.
Assist in interpreting contract language and ensuring relevant teams understand obligations and expectations.
Maintain awareness of SLA metrics and collaborate with internal teams to drive performance and timely reporting.
Assist in managing day‑to‑day client interactions, providing timely and professional communication.
Prepare meeting materials, agendas, status reports, and follow‑up documentation for client and internal meetings.
Serve as a reliable backup to Project Director, supporting continuity of service and client satisfaction.
Partner with leads across Operations, IT, Analytics, Quality, Compliance, Legal, and Finance to support coordinated contract delivery.
Facilitate communication among internal stakeholders to ensure alignment on priorities, deadlines, and responsibilities.
Assist in gathering, validating, and summarizing data for client requests, program reviews, and internal analysis.
Contribute to the development and maintenance of project plans, process documentation, workflows, and dashboards.
Maintain organized documentation, contract files, and client communications in accordance with company standards.

Requirements

Bachelor's degree in any discipline required
5+ years of client account experience required
5+ years of healthcare (Medicare/Medicaid) experience required
5+ years of Excel/PowerPoint experience required
PMP (Preferred)

Benefits

Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
Company provided computer for work use.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementdata validationproject planningprocess documentationworkflow developmentdashboard creationSLA metrics monitoringclient account managementrisk managementissue escalation

Soft Skills

communicationcollaborationorganizational skillsprofessionalisminterpersonal skillsproblem-solvingattention to detailstakeholder managementteam supportclient satisfaction

Certifications

PMP