Gainwell Technologies

Business Analyst – Amazon Connect

Gainwell Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Gold RiverCaliforniaUnited States

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Salary

💰 $62,500 - $79,400 per year

Tech Stack

About the role

  • Analyze, plan, design, document and make recommendations to improve business processes to support client’s technological aspirations
  • Be a supportive bridge between clients, project managers and technical personnel to define, track and communicate business requirements and their expected impact by building basic conceptual data and process models
  • Create, execute or analyze basic test scenarios to verify that client requirements are built into system design
  • Help verify that all requirements have been met by approving and validating test results
  • Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work

Requirements

  • 4 or more years of experience in a relevant Business Analyst position
  • 2 or more years of Medicaid and Medicare experience preferred
  • Familiar with reporting preferably Amazon Connect and/or eGain
  • Knowledge of computer programming concepts such as configuration, development and batch processing
  • Advanced knowledge in analytical software such as Microsoft Excel or SQL and other requirement-mapping tools such as Application Lifecycle Management (ALM) tools
  • Strong client communication skills translating client needs to actionable objectives
  • Strong analytical and business process re-engineering skills
  • Strong executive presence and communication skills to deliver messages to business leaders, clients and technical personnel
  • A leader who motivates others to action and communicates key technical ideas in a digestible way
Benefits
  • generous, flexible vacation policy
  • educational assistance
  • comprehensive health benefits
  • 401(k) employer match
  • leadership and technical development academies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process analysisdata modelingtest scenario creationanalytical softwarerelational database softwareconfigurationdevelopmentbatch processingrequirement-mapping toolsbusiness process re-engineering
Soft Skills
client communicationanalytical skillsexecutive presenceleadershipmotivational skillscommunication skillstranslating client needsactionable objectives